:root{--primary:#d93025;--primary-soft:#fdecea;--blue:#1a73e8;--blue-soft:#e8f0fe;--sidebar-bg:#1f2a38;--sidebar-active:#d93025;--text-main:#1f2329;--text-sub:#6b7280;--border:#e5e7eb;--border-soft:#f0f1f3;--bg-page:#f5f6f8;--bg-card:#fff;--green:#188038;--amber:#b45309;--shadow-sm:0 1px 2px #0000000a;--radius:8px;--radius-sm:4px}*{box-sizing:border-box;margin:0;padding:0}body{color:var(--text-main);background:var(--bg-page);-webkit-font-smoothing:antialiased;font-family:-apple-system,BlinkMacSystemFont,Segoe UI,PingFang SC,Microsoft YaHei,sans-serif;font-size:14px;line-height:1.55}a{color:inherit;text-decoration:none}code{font-family:Consolas,Courier New,monospace;font-size:12px}::-webkit-scrollbar{width:8px;height:8px}::-webkit-scrollbar-thumb{background:#c8cdd4;border-radius:4px}::-webkit-scrollbar-thumb:hover{background:#adb3bc}::-webkit-scrollbar-track{background:0 0}:focus-visible{outline:2px solid var(--blue);outline-offset:1px}.layout{min-height:100vh;display:flex}.sidebar{background:var(--sidebar-bg);color:#b8c2cf;flex-direction:column;flex-shrink:0;width:200px;height:100vh;display:flex;position:sticky;top:0}.sidebar .brand{border-bottom:1px solid #ffffff14;align-items:center;gap:10px;padding:16px;display:flex}.sidebar .brand .logo{background:var(--primary);color:#fff;border-radius:6px;flex-shrink:0;justify-content:center;align-items:center;width:30px;height:30px;font-size:15px;font-weight:700;display:flex}.sidebar .brand .name{color:#fff;font-size:14px;font-weight:600;line-height:1.3}.sidebar .brand .sub{color:#7c8a9e;font-size:11px}.sidebar .menu{flex:1;padding:8px;overflow-y:auto}.sidebar .menu .item{cursor:pointer;color:#b8c2cf;border-radius:6px;align-items:center;gap:10px;margin-bottom:2px;padding:9px 12px;font-size:13px;transition:background .12s,color .12s;display:flex}.sidebar .menu .item:hover{color:#fff;background:#ffffff12}.sidebar .menu .item.active{color:#fff;background:#ffffff1a;font-weight:600}.sidebar .menu .item .icon{text-align:center;flex-shrink:0;width:16px}.sidebar .menu .item .badge{color:#dbe3ee;background:#ffffff24;border-radius:8px;margin-left:auto;padding:1px 7px;font-size:10px}.sidebar .footer{color:#66758c;border-top:1px solid #ffffff12;padding:12px 16px;font-size:11px}.main{flex-direction:column;flex:1;min-width:0;display:flex}.topbar{border-bottom:1px solid var(--border);z-index:10;background:#fff;justify-content:space-between;align-items:center;height:52px;padding:0 24px;display:flex;position:sticky;top:0}.topbar .page-title{font-size:16px;font-weight:600}.topbar .user{color:var(--text-sub);align-items:center;gap:12px;font-size:13px;display:flex}.topbar .logout{color:var(--primary);cursor:pointer;font-size:13px}.content{flex:1;width:100%;max-width:1500px;margin:0 auto;padding:20px 24px 44px}.card{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius);margin-bottom:14px;padding:16px 18px}.card .card-title{align-items:center;gap:8px;margin-bottom:12px;font-size:15px;font-weight:600;display:flex}.card .card-title:before{content:"";background:var(--blue);border-radius:2px;width:4px;height:14px}.card-title .card-count{color:var(--text-sub);background:var(--bg-page);border-radius:10px;padding:1px 9px;font-size:12px;font-weight:500}.stat-grid{grid-template-columns:repeat(auto-fit,minmax(190px,1fr));gap:14px;margin-bottom:14px;display:grid}.stat-card{background:var(--bg-card);border:1px solid var(--border);border-radius:var(--radius);padding:14px 18px}.stat-card .label{color:var(--text-sub);margin-bottom:6px;font-size:12.5px}.stat-card .value{color:var(--text-main);font-variant-numeric:tabular-nums;font-size:26px;font-weight:700;line-height:1.25}.stat-card .value.red{color:var(--primary)}.stat-card .value.blue{color:var(--blue)}.stat-card .value.green{color:var(--green)}.stat-card .extra{color:var(--text-sub);margin-top:4px;font-size:12px}.table-wrap{overflow-x:auto}table.data{border-collapse:collapse;width:100%;font-size:13px}table.data th{color:var(--text-sub);text-align:left;border-bottom:1px solid var(--border);white-space:nowrap;background:#f6f8fa;padding:9px 12px;font-weight:600}table.data td{border-bottom:1px solid var(--border-soft);vertical-align:middle;font-variant-numeric:tabular-nums;padding:9px 12px}table.data tr:last-child td{border-bottom:none}table.data tbody tr:hover td{background:#f8f9fb}.tag{white-space:nowrap;border-radius:10px;align-items:center;gap:4px;padding:1px 9px;font-size:12px;font-weight:600;line-height:1.7;display:inline-flex}.tag.green{color:var(--green);background:#e6f4ea}.tag.red{background:var(--primary-soft);color:var(--primary)}.tag.amber{color:var(--amber);background:#fef7e0}.tag.blue{background:var(--blue-soft);color:var(--blue)}.tag.gray{color:var(--text-sub);background:#f1f3f4}.form-row{flex-wrap:wrap;align-items:center;gap:12px;margin-bottom:14px;display:flex}.form-row label{color:var(--text-sub);font-size:13px}input[type=text],input[type=password],input[type=number],input[type=date],select{border:1px solid var(--border);border-radius:var(--radius-sm);background:#fff;outline:none;min-width:140px;height:32px;padding:0 10px;font-size:13px;transition:border-color .12s}input:focus,select:focus{border-color:var(--blue);box-shadow:0 0 0 2px #1a73e826}.btn{border:1px solid var(--border);border-radius:var(--radius-sm);cursor:pointer;height:32px;color:var(--text-main);-webkit-user-select:none;user-select:none;background:#fff;align-items:center;gap:6px;margin-right:8px;padding:0 14px;font-size:13px;transition:background .12s,border-color .12s,color .12s;display:inline-flex}.btn:hover{background:#f7f8fa;border-color:#c9ced6}.btn.primary{background:var(--primary);border-color:var(--primary);color:#fff}.btn.primary:hover{background:#c02418;border-color:#c02418}.btn.blue{background:var(--blue);border-color:var(--blue);color:#fff}.btn.blue:hover{background:#165fc4;border-color:#165fc4}.btn.danger{color:var(--primary);border-color:#f0c8c5}.btn.danger:hover{background:var(--primary-soft)}.btn.sm{height:26px;padding:0 10px;font-size:12px}.btn.xl{width:70px;height:26px;margin-right:0;padding:0 10px;font-size:12px;line-height:26px}.btn:disabled{opacity:.5;cursor:not-allowed}.pagination{color:var(--text-sub);justify-content:flex-end;align-items:center;gap:8px;margin-top:12px;font-size:13px;display:flex}.pagination .btn{margin-right:0}.recording-player{border-radius:var(--radius);border:1px solid var(--border);background:#f7f8fa;align-items:center;gap:12px;margin-top:14px;padding:12px 16px;display:flex}.recording-player .rp-label{white-space:nowrap;font-size:13px;font-weight:600}.recording-player .rp-audio{flex:1;height:36px}.recording-player .rp-loading{color:var(--text-sub);flex:1;font-size:13px}.placeholder{text-align:center;color:var(--text-sub);padding:60px 20px;font-size:14px}.placeholder .ph-title{color:var(--text-main);margin-bottom:8px;font-size:16px;font-weight:600}.empty{text-align:center;color:#98a2b3;padding:30px 0;font-size:13px}.loading{text-align:center;color:var(--text-sub);padding:40px;font-size:13px}.login-page{background:#1f2a38;justify-content:center;align-items:center;min-height:100vh;padding:20px;display:flex}.login-box{border-radius:var(--radius);background:#fff;width:380px;padding:32px 32px 28px;box-shadow:0 8px 24px #0000002e}.login-box .logo-row{align-items:center;gap:12px;margin-bottom:6px;display:flex}.login-box .logo-row .logo{background:var(--primary);color:#fff;border-radius:8px;justify-content:center;align-items:center;width:40px;height:40px;font-size:20px;font-weight:700;display:flex}.login-box h1{font-size:18px;font-weight:700}.login-box .subtitle{color:var(--text-sub);margin-bottom:22px;font-size:12px}.login-box .field{margin-bottom:14px}.login-box .field label{color:var(--text-sub);margin-bottom:5px;font-size:13px;display:block}.login-box .field input{width:100%;height:38px}.login-box .btn-login{width:100%;height:40px;margin-top:4px;font-size:14px}.login-error{background:var(--primary-soft);color:var(--primary);border-radius:var(--radius-sm);border:1px solid #f5d0cd;align-items:center;gap:6px;margin-bottom:12px;padding:8px 12px;font-size:13px;display:flex}.phone-status{align-items:center;gap:8px;font-size:13px;display:flex}.phone-status .dot{border-radius:50%;width:8px;height:8px}.phone-status .dot.online{background:var(--green)}.phone-status .dot.offline{background:#9aa3ad}.phone-status .dot.ringing{background:var(--amber);animation:1.2s infinite pulse}.phone-status .dot.talking{background:var(--blue)}.bar-chart{align-items:flex-end;gap:10px;height:200px;padding-top:10px;display:flex}.bar-chart .bar-col{flex-direction:column;flex:1;justify-content:flex-end;align-items:center;gap:6px;height:100%;display:flex}.bar-chart .bar{background:var(--blue);border-radius:3px 3px 0 0;width:70%;max-width:46px;min-height:2px}.bar-chart .bar-label{color:var(--text-sub);font-size:11px}.bar-chart .bar-value{color:var(--text-main);font-size:11px;font-weight:600}.softphone{background:var(--bg-card);border-radius:var(--radius);z-index:999;border:1px solid var(--border);width:352px;position:fixed;bottom:20px;right:20px;overflow:hidden;box-shadow:0 8px 28px #0000002e}.softphone-collapsed{background:var(--bg-card);border-radius:var(--radius);z-index:999;cursor:pointer;border:1px solid var(--border);-webkit-user-select:none;user-select:none;align-items:center;gap:8px;padding:10px 16px;font-size:13px;display:flex;position:fixed;bottom:20px;right:20px;box-shadow:0 4px 16px #00000026}.softphone .dot,.softphone-collapsed .dot{border-radius:50%;flex-shrink:0;width:8px;height:8px}.dot.gray{background:#9aa3ad}.dot.amber{background:var(--amber);animation:1.2s infinite pulse}.dot.green{background:var(--green)}.dot.red{background:var(--primary)}@keyframes pulse{0%,to{opacity:1}50%{opacity:.4}}.sp-header{background:var(--sidebar-bg);color:#c7d0dd;align-items:center;gap:6px;padding:10px 14px;font-size:13px;display:flex}.sp-header .sp-title{font-weight:600}.sp-header .sp-status{color:#8a99af;margin-left:auto;font-size:12px}.sp-header .sp-collapse{color:#8a99af;cursor:pointer;background:0 0;border:none;margin-top:-20px;margin-left:10px;margin-right:-8px;padding:0 4px;font-size:26px;line-height:1}.sp-header .sp-collapse:hover{color:#fff}.sp-section{border-bottom:1px solid var(--border-soft);align-items:center;gap:8px;padding:10px 14px;display:flex}.sp-section:last-child{border-bottom:none}.sp-info{color:var(--green);font-size:13px;font-weight:500}.sp-select,.sp-input{border:1px solid var(--border);border-radius:var(--radius-sm);background:#fff;flex:1;height:32px;padding:0 8px;font-size:13px}.sp-select:focus,.sp-input:focus{border-color:var(--blue);outline:none}.sp-hint{color:#b26a00;border-radius:var(--radius-sm);background:#fdf3e0;border:1px solid #f3d9a4;margin-top:4px;padding:2px 8px;font-size:11px}.sp-call-area{text-align:center;padding:14px}.sp-call-area.ringing-in{background:#fef7e0}.sp-call-area.ringing-out{background:#e8f0fe}.sp-call-area.in-call{background:#e6f4ea}.sp-caller{justify-content:center;align-items:center;gap:10px;margin-bottom:10px;font-size:14px;font-weight:600;display:flex}.sp-timer{color:var(--green);font-variant-numeric:tabular-nums;font-family:Consolas,monospace;font-size:16px}.sp-call-btns{justify-content:center;gap:8px;display:flex}.sp-error{color:var(--primary);background:var(--primary-soft);padding:8px 14px;font-size:12px}.switch{vertical-align:middle;width:42px;height:22px;display:inline-block;position:relative}.switch input{opacity:0;width:0;height:0}.switch .slider{cursor:pointer;background:#d1d5db;border-radius:22px;transition:background .15s;position:absolute;inset:0}.switch .slider:before{content:"";background:#fff;border-radius:50%;width:16px;height:16px;transition:transform .15s;position:absolute;bottom:3px;left:3px;box-shadow:0 1px 2px #0003}.switch input:checked+.slider{background:var(--primary)}.switch input:checked+.slider:before{transform:translate(20px)}.progress-track{color:var(--text-sub);align-items:center;gap:8px;font-size:12px;display:inline-flex}.progress-bar{background:#eceff3;border-radius:4px;width:120px;height:7px;overflow:hidden}.progress-bar>span{border-radius:4px;height:100%;display:block}.modal-mask{background:#0a101a66!important}